Dessert lovers have been left crushed after Cold Rock Ice Creamery branches closed amid rising costs.
The Australian-based chain first launched in Aspley, Queensland in 1996, and has since launched more than 90 stores across the country.
The sudden closure of the Springwood and Indooroopilly stores in Queensland came as a shock to director Stan Gordon, who claims to have ‘no idea what’s going on’.
‘I had no idea those stores were going to close … it’s not a precedent of what’s going on at Cold Rock, and in fact we’re opening stores, we’re certainly not closing them,’ he told news.com.au.
‘I was absolutely surprised by the closure of these stores – particularly the Springwood store which is a profitable, good store.’
He said the company is working to reopen the affected stores as well as rehiring those who lost their jobs.
The director of Bambry Enterprises Pty Ltd, which owns Cold Rock, said 20 employees lost their jobs and have been paid their entitlements.
Don Bambry said ‘it’s quite sad’ shutting his two stores and blamed rising costs and commission taken from delivery services as a result.
‘There’s no question it’s just not profitable to run the business,’ he told Courier Mail.
‘The stores are incredibly popular but over the last year or two with the increase in sales through Uber Eats and other home-delivery services, the commission they take, takes the profit out of the business.
‘If I go on the dole tomorrow I’m going to bring home more money that I did for the past 12 months.’
Mr Gordon disagreed that delivery services affected the stores, considering Springwood was the ‘third-best performing store in Australia’.
He blamed evening penalty rates which have greatly affected costs.
Despite that, he said the company is confident that the Springwood store will reopen.