A woman has been left baffled after her power company threatened to cut off her electricity – despite her not owing them any money.
The customer in Victoria said they were issued a warning from Energy Australia last month telling her they were starting a debt collection process.
Sharing a photograph of the bill, the woman said she suspected that a technological glitch was the cause of the absurd letter.
‘Recently, we arranged a payment extension for your electricity account,’ the notice provided to 3AW read.
‘You were required to pay $0.00 but we have not yet received this payment from you.
‘As you have missed your latest payment we have cancelled your extension. Your account is now in our standard collection process which may result in disconnection if the full outstanding amount is not repaid.’
The customer, Annie, said a mistake would be the only reason for her receiving the bizarre letter.
‘When they say I’m facing debt collectors and disconnection… it’s just all too absurd,’ she said.
An Energy Australia spokesperson said the letter was the result of a ‘system upgrade’ fault.
‘The upgrade at the end of September was unable to recognise the discounts applied to Annie’s account and incorrectly issued a letter,’ the spokesperson said.
‘We are sorry to have caused Annie confusion and thank her for bringing this to our attention. We have reviewed our system to help prevent letters being sent that shouldn’t be.
‘In the meantime, we have personally reached out to Annie to apologise for the inconvenience this caused.’